Terms & Conditions

 
 

These are the terms and conditions that you agree to if you place an order with Rosacea Care UK, please read them carefully.

UK law is the applicable law in all dealings with Rosacea Care UK.

When you place an order with Rosacea Care UK you are entering a legally binding contract.

OUR SHIPPING POLICY

SHIPPING HOURS

  • Orders received prior to 2pm are usually shipped the same business day.
  • Please order by latest 1pm for Royal Mail Next Day Special Delivery – Monday to Thursday. (Packets received by post office on Friday for Special Delivery are guaranteed for following Monday). Latest 1pm on Friday for Saturday Delivery.

 

PRODUCT SHIPPING COSTS
•  Flat rate shipping costs. 
Free shipping on orders over £75.00.
 

UK ORDERS

•  Royal Mail, First Class – £3.75 – aims to deliver the next working day, including Saturday, within the United Kingdom, but this is not a guaranteed service
•  Royal Mail, Next Day Special Delivery™ order by 1pm Monday to Thursday –£8.00  (goods ordered Friday before 1pm arrive following Monday). Requires signature when delivered. 
Special Delivery on Saturday – £12.00

 

INTERNATIONAL ORDERS

Europe 
•  Royal Mail £5.00
•  International Signed For™ £11.00 - requires signature when delivered.

Outside Europe 
•  Royal Mail £12.00
•  International Signed For™ £21.00 - requires signature when delivered.

For other shipping options please contact us at patricia@rosaceacare.com

 

CANCELLATION RIGHTS

If you have any questions in response to our products, please contact us atpatricia@rosaceacare.com or by calling 01394 809717.

If, for whatever reason, you no longer want the Rosacea Care products that you have ordered you may cancel the order at any time before you receive them or within 14 days of you receiving the products.

If you do want to cancel your order please do so in writing by emailing patricia@rosaceacare.com

If you do decide to cancel your order we will refund the price of the products and any delivery charges that applied to the cancelled order, you will be responsible for the cost of returning the products unless a product was delivered to you in error.

All products from the cancelled order must be returned unopened with the seals still intact, to the address shown on the original invoice. We recommend that you use a recorded-delivery service if the value of the products being returned is more than £50.00.

DATA PROTECTION

Rosacea Care UK will take all reasonable steps to protect any personal data that you provide within the terms of the Data Protection Act 1998

PRIVACY POLICY

We value your right to privacy. Any personal data that you enter in the Rosacea Care UK order form when placing your order will only be used for the processing of that order. Your details will not be passed to any other organisation apart from the accredited payment service provider that will handle your credit card transaction in a highly secure environment.

Rosacea Care UK does not use any cookie type device.

We would like to keep you up-to-date with our new product introductions or special offers. To do this we need your permission to add your name to our mailing list. Please indicate your permission when you place your order. You may unsubscribe from this mailing list at any time by emailingpatricia@rosaceacare.com

CODE OF PRACTICE

Rosacea Care products are not tested on animals.



 
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